Privacy Policy

Introduction

GoMami (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit www.gomami.eu or purchase from our store.

By using our website, you agree to the practices described here.

Data Controller

GoMami
Email: info@gomami.eu
Registered in: Netherlands

This policy applies to customers in the EU and worldwide.

Personal Data We Collect

Information you provide directly:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely, never stored by us)

• Order details

• Customer support messages

Information collected automatically:

• IP address

• Device and browser data

• Cookies and tracking data

• Pages viewed

• Shopping behaviour

Information from third parties:

• Payment providers (Shopify Payments, PayPal, etc.)

• Delivery partners

• Marketing and advertising platforms (Meta, TikTok, Google, etc.)

How We Use Your Data

We process your data to:

• Fulfill and deliver your orders

• Manage payments, refunds and returns

• Provide customer support

• Improve website performance and user experience

• Prevent fraud

• Send transactional emails

• Send marketing messages only with your consent

• Comply with legal obligations

Legal Basis for Processing (EU GDPR)

For EU customers, we process your data under:

• Contractual necessity (to fulfil your order)

• Legal obligations (tax, accounting, fraud prevention)

• Legitimate interests (analytics, security, business improvement)

• Consent (newsletter, cookies, marketing)

Sharing Your Data

We share your information only with trusted partners:

• Shopify (store hosting and infrastructure)

• Payment processors

• Shipping and logistics partners

• Email and marketing tools

• Analytics and advertising platforms

• Authorities if required by law

We do not sell personal data.

International Data Transfers

Your data may be processed outside the EU by Shopify or other partners.
All transfers follow GDPR safeguards such as Standard Contractual Clauses (SCCs) and secure encryption.

Data Retention

We keep personal data only as long as necessary:

• Order information: up to 7 years (legal requirement)

• Marketing data: until you unsubscribe

• Cookies: according to your consent preferences

Your Rights (EU GDPR)

You have the right to:

• Access your data

• Rectify incorrect data

• Request deletion

• Object to processing

• Restrict processing

• Data portability

• Withdraw consent

• File a complaint with a Supervisory Authority

Contact: info@gomami.eu

Cookies & Tracking

We use cookies for:

• Essential website features

• Analytics

• Marketing and retargeting

• Personalization

• Performance

You can manage cookies through your browser settings or via our consent banner.

Marketing Communications

We send marketing emails only with your consent.
You can unsubscribe at any time through the link in our emails or by contacting us.

Security Measures

We use industry-standard security protections including SSL encryption, secure payment systems, fraud monitoring and restricted data access.

Children’s Privacy

We do not knowingly collect data from children under 16. If this occurs, contact us and we will remove the data.

Changes to This Privacy Policy

We may update this policy occasionally. Updates will be posted on this page.

Contact Us

For questions or data requests, contact:
📩 info@gomami.eu